Comments on: Dealing With Mr. Cranky-Pants http://be4success.net/2008/11/dealing-with-mr-cranky-pants/ A Financial, Personal & Spiritual Growth Blog Sat, 10 Jul 2010 12:39:51 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: 5 Reasons to Perform a Self Review | Be 4 Success http://be4success.net/2008/11/dealing-with-mr-cranky-pants/comment-page-1/#comment-40 5 Reasons to Perform a Self Review | Be 4 Success Thu, 13 Nov 2008 17:14:05 +0000 http://be4success.net/?p=232#comment-40 [...] week I wrote an article entitled Dealing With Mr. Cranky-Pants. In this article I outlined an encounter I had with a client and my reactions to [...] [...] week I wrote an article entitled Dealing With Mr. Cranky-Pants. In this article I outlined an encounter I had with a client and my reactions to [...]

]]> By: Barbara Swafford http://be4success.net/2008/11/dealing-with-mr-cranky-pants/comment-page-1/#comment-34 Barbara Swafford Tue, 11 Nov 2008 08:28:50 +0000 http://be4success.net/?p=232#comment-34 Hi Neil - I have to agree, you didn't do anything wrong. Undoubtedly the person on the other end of the phone had issues and took it out on you. Being self employed for 16 years we've had our share of customers who we couldn't please. One thing I have learned that works good is when I encounter those situations, I let them vent and truly have compassion for what they are saying. When they're done ranting and raving, most of the time they end up apologizing to me and at that point we can discuss what it will take to satisfy them. In most cases, they'll admit it wasn't us, but was a bad experience they had with another contractor and had unjustly put us in the same "box" As for negative people, I keep my distance. I find if I spend too much time around a negative person they begin to bring me down. Life's too short for that. Hi Neil – I have to agree, you didn’t do anything wrong. Undoubtedly the person on the other end of the phone had issues and took it out on you. Being self employed for 16 years we’ve had our share of customers who we couldn’t please. One thing I have learned that works good is when I encounter those situations, I let them vent and truly have compassion for what they are saying. When they’re done ranting and raving, most of the time they end up apologizing to me and at that point we can discuss what it will take to satisfy them. In most cases, they’ll admit it wasn’t us, but was a bad experience they had with another contractor and had unjustly put us in the same “box”

As for negative people, I keep my distance. I find if I spend too much time around a negative person they begin to bring me down. Life’s too short for that.

]]> By: Neil http://be4success.net/2008/11/dealing-with-mr-cranky-pants/comment-page-1/#comment-33 Neil Sat, 08 Nov 2008 05:47:57 +0000 http://be4success.net/?p=232#comment-33 Claire -> You raise a good point in that we don't know how other people's days are going when we come in contact with them. That's something to be mindful of. Eric -> Sometimes it all to easy to 'strike back' but if we can avoid it we'll realize that we're better off and it's another way that we grow as individuals. Hopefully, others can follow in our footsteps. Claire -> You raise a good point in that we don’t know how other people’s days are going when we come in contact with them. That’s something to be mindful of.

Eric -> Sometimes it all to easy to ’strike back’ but if we can avoid it we’ll realize that we’re better off and it’s another way that we grow as individuals. Hopefully, others can follow in our footsteps.

]]> By: Eric Hamm http://be4success.net/2008/11/dealing-with-mr-cranky-pants/comment-page-1/#comment-31 Eric Hamm Sat, 08 Nov 2008 00:44:35 +0000 http://be4success.net/?p=232#comment-31 Well done on the post, Neil! Great story and lead into your insightful points. I can completely relate to Mr. Grumpy Pants. In my consulting business, I run into a few every once in a while. I can do the identical thing for one person and they love me for it. And yet someone else may be threatening a lawsuit for the same actions. You just have to shake it off and move on. But like you said in point number 3: "Remember that you are better than that." Stooping down to their level never makes for a better situation. So resist the temptation to 'strike back'. It sounds like you handled it well. Eric. Well done on the post, Neil! Great story and lead into your insightful points.

I can completely relate to Mr. Grumpy Pants. In my consulting business, I run into a few every once in a while. I can do the identical thing for one person and they love me for it. And yet someone else may be threatening a lawsuit for the same actions. You just have to shake it off and move on. But like you said in point number 3: “Remember that you are better than that.” Stooping down to their level never makes for a better situation. So resist the temptation to ’strike back’. It sounds like you handled it well. Eric.

]]> By: Claire http://be4success.net/2008/11/dealing-with-mr-cranky-pants/comment-page-1/#comment-30 Claire Fri, 07 Nov 2008 23:42:34 +0000 http://be4success.net/?p=232#comment-30 Hi Neil, First i wold like to say that I am relly enjoying your blogs :) I would just like to add that when dealing with the public, we never know what kind of day they are having. Sometimes we have caught them at a bad time (like their boss just finished yelling at them) and they feel the need to take it out on someone else. Thanks for all the great insight :) Hi Neil,

First i wold like to say that I am relly enjoying your blogs :) I would just like to add that when dealing with the public, we never know what kind of day they are having. Sometimes we have caught them at a bad time (like their boss just finished yelling at them) and they feel the need to take it out on someone else. Thanks for all the great insight :)

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